We at IPTV Poland We strive to make sure that you’re 100% satisfied with our service. In the event that you encounter some issues, we provide an return and refund policy to resolve your issues.
1. Money-Back Guarantee
We provide an seven-day guarantee of money back for all new clients. If you’re unhappy with our service in the first seven days you may request a full refund provided you’ve not used the service in a significant way (i.e. not more than 10 hours of watching content).
- How to Request a Refund: To request a refund, please email us at support@iptvpoland.net within 7 days of purchase. Please include the information for your account along with the reason you made the request.
2. Cancellations
You are able to cancel your subscription at any point. The cancellation takes effect immediatelly, however you will be able to use your service until the close your current billing period. Be aware that we cannot offer partial refunds for time that you have not used.
3. Device Returns (If Applicable)
If we offer physical device (e.g., IPTV set-top boxes) Returns are allowed up to fourteen days from delivery provided that the item remains in its original packaging. The buyer is accountable to pay for shipping charges.
4. Damaged or Faulty Products
If you received a malfunctioning or damaged product, you must get in touch with us within seven days from the date you received the product. We’ll arrange for an exchange or provide the full amount of reimbursement. We will require pictures of the defect or damage to speed up process.
5. Non-Refundable Charges
- Installing fees, activation costs as well as third-party fees.
- Costs of usage for services used within the first seven days.
- The charges incurred for the violation of our Conditions of Service.
6. How to Request a Refund
To request a refund, please email us at support@iptvpoland.net with the following details:
- Your account information (name, email, username).
- The rationale behind the request for a refund.
- The receipt or proof of payment.
We’ll process your request within 7 working days.
7. Customer Support
Any questions or concerns concerning returns, refunds, or cancellations, you can reach out to our customer service team:
IPTV Poland Support Team Email: support@iptvpoland.net Phone: +44 7859 769846